Refund Policy | Dap IN

1. Overview

This Refund Policy applies to all paid sessions booked through Dap IN. It works alongside our Terms of Service. Free sessions are not covered by this policy, as no payment is collected.

2. Cancelling a Paid Booking

You can cancel a confirmed, paid booking in the app up to 12 hours before the session starts. Within 12 hours of the start, cancellations aren't possible in the app — message your host instead.

Refunds for attendee cancellations are not automatic. When you cancel, your payment becomes a refund request, and the session's host decides after the session whether to approve or decline it. There are no partial refunds.

If the host hasn't decided within 3 days after the session ends, Dap IN reviews the request and decides. You'll be notified of the decision either way.

3. Session Postponed

If a host postpones a session:

Your booking automatically carries over to the new date, no action needed
If the new date doesn't work for you, you may request a full refund instead of attending

4. Session Cancelled

If a host or Dap IN cancels a session entirely, you'll receive a full refund automatically. No request is needed.

5. Partial or Disrupted Sessions

If a session is cut short or disrupted after it has already started (for example, due to weather or venue issues), any refund or compensation is handled directly between you and the host. Dap IN does not mediate or process refunds for this scenario.

6. How Refunds Are Processed

Approved refunds (approved cancellation requests, postponed sessions where you opt out, or cancelled sessions) are processed by Dap IN, since payment is held on the platform
Refunds are returned to your original payment method
Processing takes 5 to 10 business days
The processing fee charged at checkout is non-refundable and will be deducted from any refund issued

7. Disputes

If you disagree with a host's decision on your refund request, or believe you're owed a refund outside the scenarios above, contact us at team.dapin@gmail.com. Dap IN will review the case, but disputes tied to partial or disrupted sessions (Section 5) remain between you and the host.

8. Changes to This Policy

We may update this Refund Policy as Dap IN evolves. Material changes will be notified by email or in-app. Continued use after changes take effect means you accept the updated policy.

9. Contact

Questions about refunds? Reach us at team.dapin@gmail.com.